Refund Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. General Policy

We want you to be completely satisfied with your purchase of S3lect. If for any reason you are not satisfied, we offer a refund policy as outlined below.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all S3lect purchases. If you are not satisfied with the software for any reason, you may request a full refund within 14 days of your purchase date.

Conditions for Refund:

  • The refund request must be made within 14 days of the original purchase date
  • You must provide your order number or email address used for the purchase
  • The license will be deactivated upon processing the refund

3. How to Request a Refund

To request a refund, please contact us at:

Email: sales@euu.rocks
Subject: Refund Request - S3lect

Please include the following information in your refund request:

  • Your order number (provided in your purchase confirmation email)
  • The email address used for the purchase
  • A brief explanation for the refund request (optional but helpful for us to improve)

4. Processing Time

Refund requests are typically processed within 2-5 business days. Once approved, the refund will be processed through our payment provider Paddle.com.

Depending on your payment method and bank, it may take an additional 5-10 business days for the refund to appear in your account.

5. License Deactivation

Upon approval of your refund request, your S3lect license will be deactivated. You will no longer have access to the software or future updates.

6. Exceptions

The following situations are not eligible for refunds:

  • Refund requests made after the 14-day money-back guarantee period
  • Licenses that have been transferred or resold to another party
  • Purchases made through unauthorized third-party resellers
  • Violation of our Terms of Service

7. Payment Processing via Paddle.com

All payments and refunds are processed through our payment partner Paddle.com Market Limited (Paddle), acting as our Merchant of Record.

Paddle's refund policies and terms also apply. For more information, visit:
https://www.paddle.com/legal

8. Contact Information

If you have any questions about our refund policy, please contact us:

EUU.ROCKs
Owner: Edgar Wentzlaff
Karl-Liebknecht-Str. 43
14542 Werder (Havel)
Germany

Email: sales@euu.rocks
Website: https://s3lect.euu.rocks

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of S3lect after any changes constitutes acceptance of the updated policy.